Question 1

How do I make a booking

Accepted Answer

You can select our below link which will direct you to a search page. If you enter dates of when you would like to stay and tick any requirements, press search and a selection of caravans available will pop up for you to review with prices.

Lydstep Caravan and Lodge Hire Ltd - availability search (supercontrol.co.uk)
 
Once you see a caravan you like, you can select "more information" which will navigate you to the advert page of that specific property to see more details, facilities and sleeping arrangements. At the bottom of the advert, you will see the calendar for this property.

The dates available to book from are highlighted and underlined in green. You can only select this dates as this is the assigned changeover day for this caravan.

Once the arrival date is selected, a box will open to choose your desired departure date and a price will display for you.

Select this box and the calendar will open in a new page. If you follow to steps, you can secure a booking online.
 
Alternatively, if you were flexible with dates, you can select the above link and "search without dates". This will bring up all of our properties and you can browse through these to pick your favourite.

If you have any issues or difficulty with  the website,  please contact us on 07791597410 to discuss and we can organise your booking to be completed over the phone.

Question 2

What time can I check in?

Accepted Answer

We ask that all guests check in from 3pm onwards. As you can imagine, our cleaners have a very tight schedule to ensure all caravans are cleaned prior to your arrival.
 
If you arrive early, you will be asked to leave the caravan until check in time in order to allow the cleaners sufficient time to clean this.
 
A charge may occur to those who arrive early.

Question 3

What time can I check out?

Accepted Answer

We ask all guests to ensure they check out prior to 10am. This is to ensure the cleaners can complete their cleans within the small time frame they have.
 
If you have not left prior to 10am, the cleaners will ask you to leave and you may incur a further charge.
 
If you are unable to leave before the required checkout time, please ensure you contact Lydstep Caravan Hire on 07791597410 to notify us immediately.

Question 4

What should we do if we want to add members to the booking?

Accepted Answer

That is fine! As long as the number of people staying in the caravan does not exceed the number of people caravan can sleep.
 
This is for insurance purposes and any breach in contract will result in the immediate cancellation of your booking.
 
If you want to add members to your booking, please email me on lydstepcaravanhire@outlook.com with the members name and age.

Question 5

Do I need to bring my own bedding?

Accepted Answer

Yes. Our caravan owners will supply duvets, pillows for each bed (including the sofa bed if applicable) and protectors for the beds. You will be required to bring your own;
 
Fitted Sheet
Pillow Case/s
Duvet Cover
 
The size of the bed will be detailed on the advert.

If you would prefer to hire bedding, this is fine! You can do this at the time of the booking, a few days before arrival and we are even on hand to help should you forget to bring your bedding upon arrival. Just email us at lydstepcaravanhire@outlook.com or go to the 'Manage My Booking' link in any of the emails you have received form us.

Please be aware that bedding may not be available last minute, so it is a good idea to hire your linen as early as possible.

More information regarding costs is under the Optional Extras FAQ

Question 6

What do I do if my caravan is not clean?

Accepted Answer

Please call Lydstep Caravan Hire urgently on 07791597410. We take pride in ensuring all our caravans are cleaned to a high standard for all guests. Please take any photographic evidence in the caravan and email this to lydstepcaravanhire@outlook.com.
 
We will ensure a further clean is completed at the earliest opportunity in this caravan to bring this up to a high standard.

Question 7

Where do I get my key?

Accepted Answer

All of our caravans have a key box located at the entrance of the caravan. 48 hours prior to arrival, you will be sent an email from the SuperControl system with your key code to enter the key box.
 
If you do not receive this email, please call me on 07791597410.
 
Please note this code will only be sent once full payment has been received for the caravan.
 
If you arrive and there is no key in the key box, please contact us urgently to collect an emergency spare on 07791597410.

Please do not go to Reception for your key, as they are Haven and will not be able to help.

Question 8

How do I cancel my booking?

Accepted Answer

If your circumstances change and you are no longer able to stay with us at Lydstep, please email us at Lydstepcaravanhire@outlook.com as soon as possible to notify us. Your cancelation date will start from the day we receive written confirmation.
 
If you have not paid your secuity deposit of £100 within the 7 days of making your booking, your booking may be sebsequently cancelled. Please note this £100 is non- refundable.
 
Failure to make full payment 6 weeks prior to your booking may also result in the cancellation of you booking. Please ensure all emails are read thoroughly and you take note of the payment deadlines to avoid any disappointment.
 
If you have paid for your holiday in full, but wish to cancel your booking within 6 weeks of arrival, cancelation charges are applicable. The secuirty deposit is non-refundable and percentage based deductions are made if 5 weeks or less notice is given as detailed below;

1 week or less - 100% of booking
2 weeks or less- 85% of booking
3 weeks or less- 60% of booking
4 weeks or less- 40% of booking
5 weeks or less- 30% of booking

Question 9

Who can I contact in an Emergency?

Accepted Answer

If you arrive at your caravan and there is an emergency, please contact us on 07791597410 or lydstepcaravanhire@outlook.com
 
Reception is open during the day (hours fluctuate throughout the year) and you can go there to report a problem or call them on 01834 871 871
 
If you need asssistance during the night, please contact secuirty on 07968104391

Question 10

What happens if I have left something behind after departure?

Accepted Answer

Please notify Lydstep Caravan Hire immediately of any lost property left in the caravan after you have departed. We will enter the caravan and try locate this for you or notify the cleaners to keep an eye out for this.
 
Our cleaners will collect any items left behind in the caravan and pass these over to ourselves. We will then keep this for 30 days. Unfortunately, dependent on the item, it can be difficult to distinguish whether the item belongs to the owners of the caravan or the guest and will therefore not always been handed in, therefore vital that the item is reported.
 
Without contact, we will dispose of any lost property after these 30 days.

Lydstep Caravan & Lodge Hire

Frequently asked questions