Frequently asked questions

Booking

How do I make a booking


You can select our below link which will direct you to a search page. If you enter dates of when you would like to stay and tick any requirements, press search and a selection of caravans available will pop up for you to review. Once you see a caravan you like, select on the caravan and this will take you to the caravans advert page. At the bottom right, you will see a black box "Availability and Pricing". Select this box and the calendar will open in a new page. If you follow to steps, you can secure a booking online. If you have any issues or difficulty with the website, please contact us on 07791597410 to discuss and we can organise your booking to be completed over the phone.




What time can I check in?


We ask that all guests check in from 3pm onwards. As you can imagine, our cleaners have a very tight schedule to ensure all caravans are cleaned prior to your arrival. If you arrive early, you will be asked to leave the caravan until check in time in order to allow the cleaners sufficient time to clean this. A charge may occur to those who arrive early.




What time can I check out?


We ask all guests to ensure they check out prior to 10am. This is to ensure the cleaners can complete their cleans within the small time frame they have. If you have not left prior to 10am, the cleaners will ask you to leave and you may incur a further charge. If you are unable to leave before the required checkout time, please ensure you contact Lydstep Caravan Hire on 07791597410 to notify us immediately.




What should we do if we want to add members to the booking?


That is fine! As long as the number of people staying in the caravan does not exceed the number of people caravan can sleep. This is for insurance purposes and any breach in contract will result in the immediate cancellation of your booking. If you want to add members to your booking, please email me on lydstepcaravanhire@outlook.com with the members name and age.




Do I need to bring my own bedding?


Yes. Our caravan owners will supply duvets and pillows for each bed (including the sofa bed if applicable). You will be required to bring your own; Fitted Sheet Pillow Case/s Duvet Cover The size of the bed will be detailed on the advert.




What do I do if my caravan is not clean?


Please call Lydstep Caravan Hire urgently on 07791597410. We take pride in ensuring all our caravans are cleaned to a high standard for all guests. Please take any photographic evidence in the caravan and email this to lydstepcaravanhire@outlook.com. We will ensure a further clean is completed at the earliest opportunity in this caravan to bring this up to a high standard.




Where do I get my key?


All of our caravans have a key box located at the entrance of the caravan. 48 hours prior to arrival, you will be sent an email from the Bookalet system with your key code to enter the key box. If you do not receive this email, please call me on 07791597410. Please note this code will only be sent once full payment has been received for the caravan. If you arrive and there is no key in the key box, please contact us urgently to collect an emergency spare.




How do I cancel my booking?


If your circumstances change and you are no longer able to stay with us at Lydstep, please email us at Lydstepcaravanhire@outlook.com as soon as possible to notify us. Your cancelation date will start from the day we receive written confirmation. If you have not paid your secuity deposit of £100 within the 7 days of making your booking, your booking may be sebsequently cancelled. Please note this £100 is non- refundable. Failure to make full payment 6 weeks prior to your booking may also result in the cancellation of you booking. Please ensure all emails are read thoroughly and you take note of the payment deadlines to avoid any disappointment. If you have paid for your holiday in full, but wish to cancel your booking within 6 weeks of arrival, cancelation charges are applicable. The secuirty deposit is non-refundable and percentage based deductions are made if 5 weeks or less notice is given as detailed below;
1 week or less - 100% of booking
2 weeks or less- 85% of booking
3 weeks or less- 60% of booking
4 weeks or less- 40% of booking
5 weeks or less- 30% of booking




Who can I contact in an Emergency?


If you arrive at your caravan and there is an emergency, please contact us on 07791597410 or lydstepcaravanhire@outlook.com Reception is open during the day (hours fluctuate throughout the year) and you can go there to report a problem or call them on 01834 871 871 If you need asssistance during the night, please contact secuirty on 07968104391




What happens if I have left something behind after departure?


Please notify Lydstep Caravan Hire immediately of any lost property left in the caravan after you have departed. We will enter the caravan and try locate this for you or notify the cleaners to keep an eye out for this. Our cleaners will collect any items left behind in the caravan and pass these over to ourselves. We will then keep this for 30 days. Unfortunately, dependent on the item, it can be difficult to distinguish whether the item belongs to the owners of the caravan or the guest and will therefore not always been handed in, therefore vital that the item is reported. Without contact, we will dispose of any lost property after these 30 days.





Optional Extras

What if I have forgotten my bedding?


If you have arrived at your caravan and forgotten your bedding, please contact Lydstep Caravan Hire immediately on 07791597410. Where possible, we have clean supplies readily available for hire. Please do not sleep in the caravan without bed linen, due to hygiene reasons. Our bedding is supplied at £10 per bed set.




What Optional Extras can we hire?


To make your journey and stay easier, we offer the hire of certain items; 1. Travel Cot - £10 per hire 2. High Chair - £10 per hire 3. Single Bed Set - £10 per hire 4. Double Bed Set - £12.50 per hire 5. Kingsize Bed Set - £12.50 per hire 6. Super Kingsize Bed Set- £15.00 per hire 7. Microwave Bottle Steriliser - £5 per hire 8. Towel Sets (Bath and Hand Towel) - £7 To hire any of the above, you can do this at the time of booking. If you have already made a booking, please email me on lydstepcaravanhire@outlook.com and I will add this for you.





Pets

Can I bring my dog? or any other pet?


Lydstep Beach Village is a pet friendly park and you can bring your dog on site, however please pay specific attention to whether you are staying in a pet friendly caravan and the restrictions allocated by each caravan owner. These details will be on the advert for the caravan or please contact me on lydstepcaravanhire@outlook.com if you are unsure. If a caravan is advertised as strictly no pets, we ask that under no circumstances that you have any pets in the caravan. Any reports of pets in a non-pet friendly caravan will result in the loss of your breakage deposit. This is put in place for owners that have pet allergies. If you would like to bring any other pets to the caravan, please email me on lydstepcaravanhire@outlook.com and I will get specific permission from the owners for you.





Fun Passes

Do I need a Fun Pass?


Yes, all members staying in the caravan will require a Fun Pass in order to use the facilities such as the Clubhouse and swimming pool. Upon booking confirmation, you will receive a Fun Pass form to complete. You will notice the owners details at the top, along with their signature at the bottom, which allows you to purchase the pass. Please complete the Holiday Details, Guest Details and Passes Required. You can then scan this back to me at lydstepcaravanhire@outlook.com and I will forward to Haven. The passes are generated by Haven and therefore not included in the price of the caravan rental. You can collect these passes from Reception upon arrival.




No one has contacted me to take payment for the Fun Passes?


Please do not worry. If you have completed the form and emailed this to lydstepcaravanhire@outlook.com, the form is now with Haven. During the busy season, Haven may not get around to contacting all guests to take payment prior to arrival. You can pay on arrival. If you have sent the form earlier than 7 days prior to arrival, you will benefit from the discounted rate. This rate will still apply if you need to pay on arrival.





Payment

How do I pay?


Once your booking has been made, you will receive a confirmation email from Bookalet. On this email, you will notice highlighted "Online Facility". If you select this, a new page will open and detail of how to make payment is provided. You can pay via cheque, bank transfer or Paypal.




Do I need a Paypal account to pay?


No, you can select "Paypal Guest Checkout" and pay securely.




How do I get my Breakage Deposit back?


Upon your departure, you will receive an email reminding all guests to checkout prior to 10am and a request for your bank details (sort code and account number). We return any payment for breakage deposits via bank transfer. Once this information is provided, you will receive payment within 48 hours unless otherwise advised. For your online security, please only provide your name, sort code and account number. We will never ask for personal information.





  • LinkedIn Social Icon
  • Instagram Social Icon
  • Facebook Social Icon

© 2018 by Lydstep Caravan Hire.