Lydstep Caravan & Lodge Hire 

You can select our below link which will direct you to a search page. If you enter dates of when you would like to stay and tick any requirements, press search and a selection of caravans available will pop up for you to review with prices. Lydstep Caravan and Lodge Hire Ltd - availability search (supercontrol.co.uk) Once you see a caravan you like, you can select "more information" which will navigate you to the advert page of that specific property to see more details, facilities and sleeping arrangements. At the bottom of the advert, you will see the calendar for this property. The dates available to book from are highlighted and underlined in green. You can only select this dates as this is the assigned changeover day for this caravan. Once the arrival date is selected, a box will open to choose your desired departure date and a price will display for you. Select this box and the calendar will open in a new page. If you follow to steps, you can secure a booking online. Alternatively, if you were flexible with dates, you can select the above link and "search without dates". This will bring up all of our properties and you can browse through these to pick your favourite. If you have any issues or difficulty with the website, please contact us on 07791597410 to discuss and we can organise your booking to be completed over the phone.

We ask that all guests check in from 3pm onwards. As you can imagine, our cleaners have a very tight schedule to ensure all caravans are cleaned prior to your arrival. If you arrive early, you will be asked to leave the caravan until check in time in order to allow the cleaners sufficient time to clean this. A charge may occur to those who arrive early.

We ask all guests to ensure they check out prior to 10am. This is to ensure the cleaners can complete their cleans within the small time frame they have. If you have not left prior to 10am, the cleaners will ask you to leave and you may incur a further charge. If you are unable to leave before the required checkout time, please ensure you contact Lydstep Caravan Hire on 07791597410 to notify us immediately.

That is fine! As long as the number of people staying in the caravan does not exceed the number of people caravan can sleep. This is for insurance purposes and any breach in contract will result in the immediate cancellation of your booking. If you want to add members to your booking, please email me on lydstepcaravanhire@outlook.com with the members name and age.

Yes. Our caravan owners will supply duvets, pillows for each bed (including the sofa bed if applicable) and protectors for the beds. You will be required to bring your own; Fitted Sheet Pillow Case/s Duvet Cover The size of the bed will be detailed on the advert. If you would prefer to hire bedding, this is fine! You can do this at the time of the booking, a few days before arrival and we are even on hand to help should you forget to bring your bedding upon arrival. Just email us at lydstepcaravanhire@outlook.com or go to the 'Manage My Booking' link in any of the emails you have received form us. Please be aware that bedding may not be available last minute, so it is a good idea to hire your linen as early as possible. More information regarding costs is under the Optional Extras FAQ

Please call Lydstep Caravan Hire urgently on 07791597410. We take pride in ensuring all our caravans are cleaned to a high standard for all guests. Please take any photographic evidence in the caravan and email this to lydstepcaravanhire@outlook.com. We will ensure a further clean is completed at the earliest opportunity in this caravan to bring this up to a high standard.

All of our caravans have a key box located at the entrance of the caravan. 48 hours prior to arrival, you will be sent an email from the SuperControl system with your key code to enter the key box. If you do not receive this email, please call me on 07791597410. Please note this code will only be sent once full payment has been received for the caravan. If you arrive and there is no key in the key box, please contact us urgently to collect an emergency spare on 07791597410. Please do not go to Reception for your key, as they are Haven and will not be able to help.

If your circumstances change and you are no longer able to stay with us at Lydstep, please email us at Lydstepcaravanhire@outlook.com as soon as possible to notify us. Your cancelation date will start from the day we receive written confirmation. If you have not paid your secuity deposit of £100 within the 7 days of making your booking, your booking may be sebsequently cancelled. Please note this £100 is non- refundable. Failure to make full payment 6 weeks prior to your booking may also result in the cancellation of you booking. Please ensure all emails are read thoroughly and you take note of the payment deadlines to avoid any disappointment. If you have paid for your holiday in full, but wish to cancel your booking within 6 weeks of arrival, cancelation charges are applicable. The secuirty deposit is non-refundable and percentage based deductions are made if 5 weeks or less notice is given as detailed below; 1 week or less - 100% of booking 2 weeks or less- 85% of booking 3 weeks or less- 60% of booking 4 weeks or less- 40% of booking 5 weeks or less- 30% of booking

If you arrive at your caravan and there is an emergency, please contact us on 07791597410 or lydstepcaravanhire@outlook.com Reception is open during the day (hours fluctuate throughout the year) and you can go there to report a problem or call them on 01834 871 871 If you need asssistance during the night, please contact secuirty on 07968104391

Please notify Lydstep Caravan Hire immediately of any lost property left in the caravan after you have departed. We will enter the caravan and try locate this for you or notify the cleaners to keep an eye out for this. Our cleaners will collect any items left behind in the caravan and pass these over to ourselves. We will then keep this for 30 days. Unfortunately, dependent on the item, it can be difficult to distinguish whether the item belongs to the owners of the caravan or the guest and will therefore not always been handed in, therefore vital that the item is reported. Without contact, we will dispose of any lost property after these 30 days.

Once your booking has been made, you will receive a confirmation email from SuperControl. On this email, you will notice highlighted "Online Payment" link. If you select this, it will take you to a secure payment page using HolidayRentPayment (HRP). You can also pay via the 'Manage My Booking' link in any of the emails you receive from us. You can pay via cheque, bank transfer or by debit/ credit card. To pay via bank transfer, please make payment to: Lydstep Caravan and Lodge Hire Ltd 30-96-72 54188360 Reference: Full booking name or booking reference Please do not pay via cheque if you are arriving within 7 days of booking. Without payment, we are unable to allow entry into the property. We do not accept cash for holiday rentals upon arrival. Payment is required prior to arrival.

If you follow your confirmation email from SuperControl, you will see a blue highlighted link to make payment saying "Pay using Card". Please select this and it will take you into the payment page. This will look like the below (please note this is a fake booking for the example). Please fill in the information for the Contact Details and confirm whether you want Refund Protection. If not, please click yes or no here and proceed to the next step. For more information on Xcover.com, please refer to the XCover FAQ Prior to proceeding, you need to tick the box for the Terms and Conditions. You can select the link to browse these before booking and we recommend you do this. Once selected proceed to the Payment Method. Here you can select either Mastercard or Visa. Input your card details as accurately as possible and select process payment. This will take you to a verification page where you will need to approve payment. This can be done using your online banking App, or a code will be sent to your mobile and you can input this code. The code will be sent to the phone number input on the contact information. Once payment has been received, you will have an "Online Payments- Payment Successful" email and a second email confirmation from SuperControl with confirmation of payment receipt.

If you have not received the verification code or are unsure how to make payment via card, please contact me on 07791597410 and I can assist by taking payment over the phone.

Yes, once you proceed to the payment page, your booking is confirmed and the dates on the calendar are blocked off for you. You will have 7 days to process payment using the link from your email or via bank transfer, and only if payment has not been received after 7 days will the booking be cancelled. If you need any assistance or have not received the confirmation email, please call and we can resend you the link. (Please note if you are arriving within 7 days of booking, we offer 24 hours to make this payment only)

Guests who have paid via card using HolidayRentPayment): We return your Breakage Deposit back to the card payment was made from. Following your departure, the cleaning team will enter the property and confirm to us whether we can return your deposit or need to retain this for any damages caused. This report can take up to 48 hours to be received so please do not panic if you do not receive an email on the same day as you depart. Once we receive a report of no damages from the cleaners, we process your refund on the system and will email you confirmation that payment is on its way. We kindly ask that you allow up to 14 days from the date the refund was processed for payment to show in your bank. Guests who have paid via bank transfer: For guests that have paid via bank transfer, your details will not be saved on our system and we therefore ask our guests to email their account name, sort code and account number to lydstepcaravanhire@outlook.com so we can process your refund via bank transfer. We will never ask for personal information or additional information from the above. Guests who want the breakage deposit to be returned to a different account: If you have paid by card but would like the payment to be returned to a different account, please notify us within 24 hours of departure to avoid any payment being processed to the wrong account. Without notification, we will process all breakage deposits back to the card payment was made from as default. Guests who want their deposit back quicker that 14 days: If you have paid by card but would like the payment to be returned via bank transfer, please notify us within 24 hours of departure to avoid any payment being processed incorrectly. Without notification, we will process all breakage deposits back to the card payment was made from as default.

Upon booking we will request confirmation of your car registration and details of all staying at the property. We will use this information to register you once the final balance has been received. Any guest that is not registered will not be able to get through security and access site. Once you have been registered, you will receive an email from Haven (from notifications@owneremails.haven.com) with a Registration Code. Please keep this email safe. Please check the information on the email is correct. We can process 2 car registrations per email, so if you have more than 2 cars visiting, you can expect more than one email. We kindly ask that you give details of any guests and visitors staying on site with as much notice as possible, we normally need at least 24 hours notice as it may be difficult if we are on site.

Once you have received your Registration Code from Haven, if you scroll down you will see the below options: Here, you can amend the details of your car registrations by selecting "Edit your details" and the below website page will load. Please refer to the low section of the page "Get your Car Pass". Here, please input your Registration Code and last name and select "Go!" Here, you will be navigated to the new page and you can either download your car pass, or you can "edit booking" which will allow you to amend your arrival time and car registrations (you will not be able to amend the arrival and departure date as this syncs to the booking). Once amendments have been made, press "save changes".

Once you have received your Registration Code from Haven, if you scroll down you will see the below options: Here, you can download your car pass by selecting "Download Car Pass". The below page will then display. You will need to complete the lower section of the page saying "Get your Car Pass": Input your Registration Code into the Short Code box, and last name the select Go! Select "Download Car Pass" and this will download a file. This is usually a PDF or will open as a new tab on the internet browser. Once opened, you can save and print this to display in your car on arrival. Please note, it is NOT essential to download a car pass, as Haven security will be able to find you on their system when you arrive and they will give you a pass.

Please do not worry! The Car Pass process was set up during Covid and is a lot less strict now with security. If you cannot download the car pass or print this off, do not worry. Please just keep the email from Haven with your Registration Code to hand upon arrival to show the security team if necessary. If you are registered, the security team will be expecting you and will have your car registration on their system, allowing a quick and smooth entry on to park. They will then provide you with a pass to display in your car for the duration of your stay.

If you have arrived at your caravan and forgotten your bedding, please contact Lydstep Caravan Hire immediately on 07791597410. Where possible, we have clean supplies readily available for hire. Please do not sleep in the caravan without bed linen, due to hygiene reasons. Our bedding is supplied at the below costs: Kingsize Bedding Set - £15 Double Bedding Set- £15 Single Bedding Set- £12.50 Towels Set (1 x Bath towel and 1 x Hand towel)- £7 Bath Mat pair - £5 Travel Cot- £10 High Chair- £10 Bed Side Rail- £5 Microwave Bottle Sterilizer- £5

To make your journey and stay easier, we offer the hire of certain items; 1. Travel Cot - £10 per hire 2. High Chair - £10 per hire 3. Single Bed Set - £12.50 per hire 4. Double Bed Set - £15 per hire 5. Kingsize Bed Set - £15 per hire 6. Microwave Bottle Steriliser - £5 per hire 7. Towel Sets (Bath and Hand Towel) - £7 To hire any of the above, you can do this at the time of booking. If you have already made a booking, please email me on lydstepcaravanhire@outlook.com and I will add this for you.

Lydstep Beach Village is a pet friendly park and you can bring your dog on site, however please pay specific attention to whether you are staying in a pet friendly caravan and the restrictions allocated by each caravan owner. These details will be on the advert for the caravan or please contact me on lydstepcaravanhire@outlook.com if you are unsure. If a caravan is advertised as strictly no pets, we ask that under no circumstances that you have any pets in the caravan. Any reports of pets in a non-pet friendly caravan will result in the loss of your breakage deposit. This is put in place for owners that have pet allergies. If you would like to bring any other pets to the caravan, please email me on lydstepcaravanhire@outlook.com and I will get specific permission from the owners for you.

Yes, the beach at Lydstep is pet friendly. From 30th September to 1st May, the whole beach allows dogs. From 1st May to 30th September, only half of the beach is open for dogs. During this time, your dog can walk on the beach from the boat ramp to the right of the bay, towards the clubhouse.

No, purchasing a Play Pass is not compulsory with your rental property, however you will require a Play Pass to use the below Haven Facilities; Indoor swimming pool Ranger Dai activities such as Den making, bug hunts and sand scultures (and more..) Outdoor kids activities such as archery, football club and more.. To play bingo in the clubhouse Please note, you are not required to have a Play Pass to gain access and use the Clubhouse restaurant and bar, to watch the entertainment throughout the day, to use the onsite shop or the launderette. If you wish to purchase a play pass, a child is considered 4-15 years of age and an adult is 16yrs+. Infants aged 0-3yrs old will not require a Play Pass.

Once we have received your final balance, we will complete your online registration with Haven on your behalf. Once this is completed, you will receive an email directly from Haven with a Registration Code. This email will come from notifications@owneremails.haven.com and we kindly ask that you check your junk mail. Please keep this email safe as you may need this to show at security. To purchase your activities passes, please select: Haven PlayPass (www.haven.com/play-pass) and input your last name and registration code. Click "check play pass" and follow the instructions on how to purchase passes. Online, you are only able to buy for all guests. If you would prefer to only purchase one or two passes, please do this upon arrival at Reception. Here, you are able to book for Swimming, Kids activities such as Creature Creations, Grass Head Creations, Archery coaching, Climbing wall, Mini Sports, RNLI Water Safety, Bug Hunt and Den building.

Upon booking confirmation, you will receive a Pre-registration form to complete. Please complete this at 12 weeks prior to arrival and make this as accurate as possible for all arriving (including day visitors). Once the pre-registration form has been returned via email, we will complete your online registration with Haven on your behalf. Once this is completed, you will receive an email directly from Haven with a Registration Code. You do not need an Entertainment pass to book a table at the clubhouse, bar and restaurant. Additionally you do not need a pass for the entertainment in the clubhouse (you just need to book a table for the same time as the entertainment is on). To book a table, you will need your Unique Registration Code and follow the below link: My Holiday (haven.com) (www.haven.com/experience) Select Food and Drink and "check what's available" Select "book a table" and follow the steps to confirm your table booking. Note: Kids entertainment is approximately 5.30pm / 6pm Adult entertainment is approximately 7.30/ 8pm onwards

For information regarding pass costs, please follow this link. For any more information regarding passes, please contact Haven Reception on 01834 871 871

The facilities at Lydstep are owned and managed by Haven and are not part of your private rental purchase, but yes you can use the faciltiies on site. The owners nor booking agent will not be responsible for any change of entertainment facilities. Payments for these are to be made directly to Haven and not to Lydstep Caravan Hire.

Clubhouse Bar and Restaurant (also known as the Manor House) (no Play Passes are required for the restaurant and bar at the Clubhouse) Launderette (you do not require a Play Pass to use the launderette facility. You will need to purchase tokens from the shop to use the machines. Mini Market (you do not require a Play Pass to use the on site shop) Swimming Pool (Guests will require a Play Pass); Free swimming sessions Aqua Inflatable Aqua Paddlers Aqua Jets Archery Coaching Climbing Wall Pool Kayaking Outdoor Activities (Guests will require a Play Pass); Ranger Dai outdoor adventures with sand sculpture, , and . Junior Segways Nature Trail Rock Pooling Target Shooting Mini Fencing Mini Archery Beach Explorer Bug Hunt Den Making Creature Creations Wild Music Tots Mini Football Indoor Activities (Guests will require a Play Pass); Crown Creations Family Arts and Crafts Magic Makers Mud Muffins Grass Head Creations Wild Wizards Seaside Squad: Jaz's Make a Bear Party We have been advised that some activities may require an additional charge and the Haven staff will discuss this with you upon booking. Watersports Unfortunately the outdoor kayaks and paddleboard hire is unavailable through Lydstep. If you would like information on local areas to rent these, please speak to the Haven reception team.

Upon booking confirmation, you will receive a Pre-registration form to complete. Please complete this at least 5 weeks prior to arrival and make this as accurate as possible for all arriving (including day visitors). Once the pre-registration form has been returned via email, we will complete your online registration with Haven on your behalf. Once this is completed, you will receive an email directly from Haven with a Registration Code. This email will come from notifications@owneremails.haven.com and we kindly ask that you check your junk mail. Please keep this email safe as you may need this to show at security. To purchase your activities passes, please select: Haven PlayPass (www.haven.com/play-pass) and input your last name and registration code. Click "check play pass" and follow the instructions on how to purchase passes. Online, you are only able to buy for all guests. If you would prefer to only purchase one or two passes, please do this upon arrival at Reception. Here, you are able to book for Swimming for the duration of your stay.