Frequently asked questions

Booking

How do I make a booking


You can select our below link which will direct you to a search page. If you enter dates of when you would like to stay and tick any requirements, press search and a selection of caravans available will pop up for you to review. Once you see a caravan you like, select on the caravan and this will take you to the caravans advert page. At the bottom right, you will see a black box "Availability and Pricing". Select this box and the calendar will open in a new page. If you follow to steps, you can secure a booking online. If you have any issues or difficulty with the website, please contact us on 07791597410 to discuss and we can organise your booking to be completed over the phone.




What time can I check in?


We ask that all guests check in from 3pm onwards. As you can imagine, our cleaners have a very tight schedule to ensure all caravans are cleaned prior to your arrival. If you arrive early, you will be asked to leave the caravan until check in time in order to allow the cleaners sufficient time to clean this. A charge may occur to those who arrive early.




What time can I check out?


We ask all guests to ensure they check out prior to 10am. This is to ensure the cleaners can complete their cleans within the small time frame they have. If you have not left prior to 10am, the cleaners will ask you to leave and you may incur a further charge. If you are unable to leave before the required checkout time, please ensure you contact Lydstep Caravan Hire on 07791597410 to notify us immediately.




What should we do if we want to add members to the booking?


That is fine! As long as the number of people staying in the caravan does not exceed the number of people caravan can sleep. This is for insurance purposes and any breach in contract will result in the immediate cancellation of your booking. If you want to add members to your booking, please email me on lydstepcaravanhire@outlook.com with the members name and age.




Do I need to bring my own bedding?


Yes. Our caravan owners will supply duvets and pillows for each bed (including the sofa bed if applicable). You will be required to bring your own; Fitted Sheet Pillow Case/s Duvet Cover The size of the bed will be detailed on the advert.




What do I do if my caravan is not clean?


Please call Lydstep Caravan Hire urgently on 07791597410. We take pride in ensuring all our caravans are cleaned to a high standard for all guests. Please take any photographic evidence in the caravan and email this to lydstepcaravanhire@outlook.com. We will ensure a further clean is completed at the earliest opportunity in this caravan to bring this up to a high standard.




Where do I get my key?


All of our caravans have a key box located at the entrance of the caravan. 48 hours prior to arrival, you will be sent an email from the Bookalet system with your key code to enter the key box. If you do not receive this email, please call me on 07791597410. Please note this code will only be sent once full payment has been received for the caravan. If you arrive and there is no key in the key box, please contact us urgently to collect an emergency spare.




How do I cancel my booking?


If your circumstances change and you are no longer able to stay with us at Lydstep, please email us at Lydstepcaravanhire@outlook.com as soon as possible to notify us. Your cancelation date will start from the day we receive written confirmation. If you have not paid your secuity deposit of £100 within the 7 days of making your booking, your booking may be sebsequently cancelled. Please note this £100 is non- refundable. Failure to make full payment 6 weeks prior to your booking may also result in the cancellation of you booking. Please ensure all emails are read thoroughly and you take note of the payment deadlines to avoid any disappointment. If you have paid for your holiday in full, but wish to cancel your booking within 6 weeks of arrival, cancelation charges are applicable. The secuirty deposit is non-refundable and percentage based deductions are made if 5 weeks or less notice is given as detailed below;
1 week or less - 100% of booking
2 weeks or less- 85% of booking
3 weeks or less- 60% of booking
4 weeks or less- 40% of booking
5 weeks or less- 30% of booking




Who can I contact in an Emergency?


If you arrive at your caravan and there is an emergency, please contact us on 07791597410 or lydstepcaravanhire@outlook.com Reception is open during the day (hours fluctuate throughout the year) and you can go there to report a problem or call them on 01834 871 871 If you need asssistance during the night, please contact secuirty on 07968104391




What happens if I have left something behind after departure?


Please notify Lydstep Caravan Hire immediately of any lost property left in the caravan after you have departed. We will enter the caravan and try locate this for you or notify the cleaners to keep an eye out for this. Our cleaners will collect any items left behind in the caravan and pass these over to ourselves. We will then keep this for 30 days. Unfortunately, dependent on the item, it can be difficult to distinguish whether the item belongs to the owners of the caravan or the guest and will therefore not always been handed in, therefore vital that the item is reported. Without contact, we will dispose of any lost property after these 30 days.





Optional Extras

What if I have forgotten my bedding?


If you have arrived at your caravan and forgotten your bedding, please contact Lydstep Caravan Hire immediately on 07791597410. Where possible, we have clean supplies readily available for hire. Please do not sleep in the caravan without bed linen, due to hygiene reasons. Our bedding is supplied at £10 per bed set.




What Optional Extras can we hire?


To make your journey and stay easier, we offer the hire of certain items; 1. Travel Cot - £10 per hire 2. High Chair - £10 per hire 3. Single Bed Set - £10 per hire 4. Double Bed Set - £12.50 per hire 5. Kingsize Bed Set - £12.50 per hire 6. Super Kingsize Bed Set- £15.00 per hire 7. Microwave Bottle Steriliser - £5 per hire 8. Towel Sets (Bath and Hand Towel) - £7 To hire any of the above, you can do this at the time of booking. If you have already made a booking, please email me on lydstepcaravanhire@outlook.com and I will add this for you.





Pets

Can I bring my dog?


Lydstep Beach Village is a pet friendly park and you can bring your dog on site, however please pay specific attention to whether you are staying in a pet friendly caravan and the restrictions allocated by each caravan owner. These details will be on the advert for the caravan or please contact me on lydstepcaravanhire@outlook.com if you are unsure. If a caravan is advertised as strictly no pets, we ask that under no circumstances that you have any pets in the caravan. Any reports of pets in a non-pet friendly caravan will result in the loss of your breakage deposit. This is put in place for owners that have pet allergies. If you would like to bring any other pets to the caravan, please email me on lydstepcaravanhire@outlook.com and I will get specific permission from the owners for you.




Is the beach open to dogs all year round?


Yes, the beach at Lydstep is pet friendly. From 30th September to 1st May, the whole beach allows dogs. From 1st May to 30th September, only half of the beach is open for dogs. During this time, your dog can walk on the beach from the boat ramp to the right of the bay, towards the clubhouse.





Play Passes

Do I need a Play Pass?


No, purchasing a Play Pass is not compulsory with your rental property, however you will require a Play Pass to use the Haven Facilities such as the swimming pool, Ranger Dai activities and outdoor kids activities. Please note, you are not required to have a Play Pass to gain access and use the Manor House restaurant and bar.




How do I pay for the Play Pass?


You cannot pay for your Play Pass prior to your arrival. Once you have completed the Play Pass and emailed this to myself or Jenny at Haven directly, your form will be saved on the system ready for when you arrive. Please ensure the form is returned at least 7 days prior to arrival to get the discounted "Pre-Paid" value. If this form is sent within 4 days of your arrival, the regular pricing will apply. Upon arrival at the site, please go to reception to obtain your passes. Here, the Haven team will discuss all the faciltiies open and the schedule of when activities are on during your stay. Only if and when you book on to an activity will you be required to make payment for your Play Pass. Please note, if you complete and return the form but decide not to book on to an activity during your stay, you are not required to purchase a pass. Additionally, by completing and sending in the form, you are not obliged to use the facilities on site.




How do I obtain a Play Pass?


Upon booking confirmation, you will receive a Play Pass form to complete. Please complete this including;

  • Arrival date
  • Departure date
  • Registration Code (do not worry about putting this on the form yet. This code will be emailed to your within the week of your arrival from Haven once your track and trace registration is completed. Please just keep hold of this email and registration code to provide at reception when go to purchase the passes). If you have received this code already, please put this on to the form when completing.
  • Pitch is the caravan number and name (For Example: 85 Haven Crest)
  • Letting agent is ourselves, Lydstep Caravan & Lodge Hire Ltd.
  • Your Details and Guest details
  • Play passes required with total cost at the bottom. No payment is required at this stage.
You can complete the form electronically or alternatively print the form and complete by hand (please ensure this is easy and clear to read). Once the form is completed, please email this back to me at lydstepcaravanhire@outlook.com or send this directly to Haven at jenny.iddon@haven.com The passes are generated by Haven and therefore not included in the price of the caravan rental. You can collect these passes from Reception upon arrival.




Can I pre-book an activity such as swimming?


No, unfortunately private guests are unable to book on to any activites prior to arrival. Please go to reception upon arrival and book on to your activities for the week to avoid the activities being full.




How much is a Play Pass?


Play passes for Private Letting Guests – Haven For information regarding pass costs, please select the above link.





Payment

How do I pay?


Once your booking has been made, you will receive a confirmation email from Bookalet. On this email, you will notice highlighted "Online Payment Page". If you select this, a new page will open and details of how to make payment is provided. You can pay via cheque, bank transfer or by debit/ credit card via Stripe. You do not need an account to make payment via Stripe.




How do I get my Breakage Deposit back?


Upon your departure, you will receive an email reminding all guests to checkout prior to 10am and a request for your bank details (sort code and account number). We return any payment for breakage deposits via bank transfer. Once this information is provided, you will receive payment within 48 hours unless otherwise advised. For your online security, please only provide your name, sort code and account number. We will never ask for personal information.





Facilities

Can I use the facilities at Lydstep?


The facilities at Lydstep are owned and managed by Haven and are not part of your private rental purchase, but yes you can use the faciltiies on site. Please complete the Play Pass form attached to your confirmation email and return this to me prior to your arrival. You can then book on to activities upon arrival at reception. The owners nor booking agent will not be responsible for any change of entertainment facilities. Payments for these are to be made directly to Haven and not to Lydstep Caravan Hire.




What facilities are available at Lydstep?


Clubhouse Bar and Restaurant (no Play Passes are required for the restaurant and bar at the Clubhouse)

Take away service:

  • Celtic Haven are now able to offer Pizza Takeaway 5pm - 8.30pm Friday and Saturdays. You can choose from Margarita, Venetian or Pepperoni. You can even add on a side dish of chips for £3. Prices range from £10 - £13. Please call 01834 870 085 to order.

  • If the weather is awful and the clubhouse garden is quiet, we can offer fish & chip takeaway, please call the Manor House on 01834 871 927 to check availability and place your order

Launderette (you do not require a Play Pass to use the launderette facility, however this can only be done by service wash. Please enquire at reception to book your wash and discuss costs)

Mini Market (you do not require a Play Pass to use the on site shop, although please ensure you follow the social distancing regulations and wear a mask when entering)

Swimming Pool -The indoor swimming pool is finally open to owners and guests.

Outdoor Activities:

  • There are a number of outdoor activities open and running during your stay, such as Ranger Dai outdoor adventures with sand sculpture, den making, bug hunt, beach explorer and creature creations. Additionally there is archery, mini-sports and football kickaround. For a full list of activities, please contact Haven Reception on 01834 871 871 to find out what is going on during your visit, days and times these are running.
  • Guests will require a Play Pass to use any of the outdoor activities and facilities on site, and you can book on to these activities upon arrival at reception. Again, unfortunately you are unable to book your activity prior to your arrival.
  • We have been advised that some activities may require an additional charge and the Haven staff will discuss this with you upon booking.

Watersports

Unfortunately the outdoor kayaks and paddleboard hire is unavailable through Lydstep. If you would like information on local areas to rent these, please speak to the Haven reception team.




How do I book the swimming pool?


  • All guests will require a Play Pass to access the pool during their stay. If you would like to use the pool, please complete the attached Play Pass form and return this to me via email (lydstepcaravanhire@outlook.com) and we will pass this on to Haven on your behalf.

  • If you complete the form and return this to me at least 7 days prior to your arrival, you will benefit from the discounted (“pre-paid”) rate. If you do not return the form or send this within 4 days of arrival, the “regular” price will apply.

  • Despite the confusing wording on the form, you cannot pay for your pass prior to arrival and can only purchase the pass at reception when you arrive. If you have sent your Play Pass Form already via email, Haven will have this on their system when you arrive to apply the discounted rate.

  • Please note you are unable to pre-book the pool prior to arrival and you can book your swimming slots upon arrival at reception.

  • If you do not complete the form prior to arrival, please do not worry. You are still able to access the facilities and can fill out a form from reception during your stay, however this will be at the “regular price” displayed on the form.

What happens when we go swimming:

  • When you arrive at the pool, please arrive “pool ready”. We ask guests to shower prior to arrival, put your swimwear under your clothes, pack a towel and take your Play Pass with you to the swimming pool. If there is a queue, please use the socially distanced markers until it is your turn to enter the pool.

  • Please use hand sanitiser provided when entering the pool. A team member will call you forward and once displayed your Play Pass, you will be given a locker key.

  • You will be told when your swim session Is over and it is time to get out of the water. You’ll then be directed to a changing cubicle near your locker and then please follow the markings to leave the pool area.

  • As you leave, please sanitise your hands.