Frequently asked questions
How do I make a booking
You can select our below link which will direct you to a search page. If you enter dates of when you would like to stay and tick any requirements, press search and a selection of caravans available will pop up for you to review.
What time can I check in?
We ask that all guests check in from 3pm onwards. As you can imagine, our cleaners have a very tight schedule to ensure all caravans are cleaned prior to your arrival.
What time can I check out?
We ask all guests to ensure they check out prior to 10am. This is to ensure the cleaners can complete their cleans within the small time frame they have.
What should we do if we want to add members to the booking?
That is fine! As long as the number of people staying in the caravan does not exceed the number of people caravan can sleep.
Do I need to bring my own bedding?
Yes. Our caravan owners will supply duvets and pillows for each bed (including the sofa bed if applicable). You will be required to bring your own;
What do I do if my caravan is not clean?
Please call Lydstep Caravan Hire urgently on 07791597410. We take pride in ensuring all our caravans are cleaned to a high standard for all guests. Please take any photographic evidence in the caravan and email this to firstname.lastname@example.org.
Where do I get my key?
All of our caravans have a key box located at the entrance of the caravan. 48 hours prior to arrival, you will be sent an email from the Bookalet system with your key code to enter the key box.
How do I cancel my booking?
If your circumstances change and you are no longer able to stay with us at Lydstep, please email us at Lydstepcaravanhire@outlook.com as soon as possible to notify us. Your cancelation date will start from the day we receive written confirmation.
1 week or less - 100% of booking
2 weeks or less- 85% of booking
3 weeks or less- 60% of booking
4 weeks or less- 40% of booking
5 weeks or less- 30% of booking
Who can I contact in an Emergency?
If you arrive at your caravan and there is an emergency, please contact us on 07791597410 or email@example.com
What happens if I have left something behind after departure?
Please notify Lydstep Caravan Hire immediately of any lost property left in the caravan after you have departed. We will enter the caravan and try locate this for you or notify the cleaners to keep an eye out for this.
What if I have forgotten my bedding?
If you have arrived at your caravan and forgotten your bedding, please contact Lydstep Caravan Hire immediately on 07791597410.
What Optional Extras can we hire?
To make your journey and stay easier, we offer the hire of certain items;
Can I bring my dog?
Is the beach open to dogs all year round?
Yes, the beach at Lydstep is pet friendly. From 30th September to 1st May, the whole beach allows dogs.
Do I need a Play Pass?
No, purchasing a Play Pass is not compulsory with your rental property, however you will require a Play Pass to use the Haven Facilities such as the swimming pool, Ranger Dai activities and outdoor kids activities.
How do I pay for the Play Pass?
You cannot pay for your Play Pass prior to your arrival.
How do I obtain a Play Pass?
Registration Code (do not worry about putting this on the form yet. This code will be emailed to your within the week of your arrival from Haven once your track and trace registration is completed. Please just keep hold of this email and registration code to provide at reception when go to purchase the passes). If you have received this code already, please put this on to the form when completing.
Pitch is the caravan number and name (For Example: 85 Haven Crest)
Letting agent is ourselves, Lydstep Caravan & Lodge Hire Ltd.
Your Details and Guest details
Play passes required with total cost at the bottom. No payment is required at this stage.
Can I pre-book an activity such as swimming?
No, unfortunately private guests are unable to book on to any activites prior to arrival. Please go to reception upon arrival and book on to your activities for the week to avoid the activities being full.
How much is a Play Pass?
Play passes for Private Letting Guests – Haven
How do I pay?
Once your booking has been made, you will receive a confirmation email from Bookalet.
How do I get my Breakage Deposit back?
Upon your departure, you will receive an email reminding all guests to checkout prior to 10am and a request for your bank details (sort code and account number).
Can I use the facilities at Lydstep?
The facilities at Lydstep are owned and managed by Haven and are not part of your private rental purchase, but yes you can use the faciltiies on site. Please complete the Play Pass form attached to your confirmation email and return this to me prior to your arrival. You can then book on to activities upon arrival at reception.
What facilities are available at Lydstep?
Clubhouse Bar and Restaurant (no Play Passes are required for the restaurant and bar at the Clubhouse)
Take away service:
Celtic Haven are now able to offer Pizza Takeaway 5pm - 8.30pm Friday and Saturdays. You can choose from Margarita, Venetian or Pepperoni. You can even add on a side dish of chips for £3. Prices range from £10 - £13. Please call 01834 870 085 to order.
If the weather is awful and the clubhouse garden is quiet, we can offer fish & chip takeaway, please call the Manor House on 01834 871 927 to check availability and place your order
Launderette (you do not require a Play Pass to use the launderette facility, however this can only be done by service wash. Please enquire at reception to book your wash and discuss costs)
Mini Market (you do not require a Play Pass to use the on site shop, although please ensure you follow the social distancing regulations and wear a mask when entering)
Swimming Pool -The indoor swimming pool is finally open to owners and guests.
- There are a number of outdoor activities open and running during your stay, such as Ranger Dai outdoor adventures with sand sculpture, den making, bug hunt, beach explorer and creature creations. Additionally there is archery, mini-sports and football kickaround. For a full list of activities, please contact Haven Reception on 01834 871 871 to find out what is going on during your visit, days and times these are running.
- Guests will require a Play Pass to use any of the outdoor activities and facilities on site, and you can book on to these activities upon arrival at reception. Again, unfortunately you are unable to book your activity prior to your arrival.
- We have been advised that some activities may require an additional charge and the Haven staff will discuss this with you upon booking.
Unfortunately the outdoor kayaks and paddleboard hire is unavailable through Lydstep. If you would like information on local areas to rent these, please speak to the Haven reception team.
How do I book the swimming pool?
All guests will require a Play Pass to access the pool during their stay. If you would like to use the pool, please complete the attached Play Pass form and return this to me via email (firstname.lastname@example.org) and we will pass this on to Haven on your behalf.
If you complete the form and return this to me at least 7 days prior to your arrival, you will benefit from the discounted (“pre-paid”) rate. If you do not return the form or send this within 4 days of arrival, the “regular” price will apply.
Despite the confusing wording on the form, you cannot pay for your pass prior to arrival and can only purchase the pass at reception when you arrive. If you have sent your Play Pass Form already via email, Haven will have this on their system when you arrive to apply the discounted rate.
Please note you are unable to pre-book the pool prior to arrival and you can book your swimming slots upon arrival at reception.
If you do not complete the form prior to arrival, please do not worry. You are still able to access the facilities and can fill out a form from reception during your stay, however this will be at the “regular price” displayed on the form.
What happens when we go swimming:
When you arrive at the pool, please arrive “pool ready”. We ask guests to shower prior to arrival, put your swimwear under your clothes, pack a towel and take your Play Pass with you to the swimming pool. If there is a queue, please use the socially distanced markers until it is your turn to enter the pool.
Please use hand sanitiser provided when entering the pool. A team member will call you forward and once displayed your Play Pass, you will be given a locker key.
You will be told when your swim session Is over and it is time to get out of the water. You’ll then be directed to a changing cubicle near your locker and then please follow the markings to leave the pool area.
As you leave, please sanitise your hands.